Lynna Duron
Assistant Vice President, Knowledge Management for Operations; Customer Service, Collections, Recovery, Fraud Operations, Back Office, Presidential, and Treasury and Finance.
- Role
- Assistant Vice President at Credit One Bank
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Lynna Duron
I am a passionate and experienced Leader with extensive and consistent successes in various functions including Credit Card Processing, Debit Card Dispute Processing, Fraud, Customer Service, Call Center Management, Training, Quality Control and Productivity and Process Improvement. I am sought after as a Subject Matter Expert in many Financial Services areas.Leading, coaching, developing, and mentoring with enthusiasm, passion and thoughtfulness are areas that fellow colleagues and external clients experience from me on a daily basis. It is my desire to challenge and foster the growth of fellow employees so that they can enhance their skills and experience professional growth and success.Areas of Expertise* Knowledge/Content Management* Compliance* Customer Service Management* Escalations & Resolution* Team Leadership* Fraud Prevention, Detection and Investigation * Process Analysis and Improvement* Data Analysis* Subject Matter Expert* Project Management* Productivity Improvement* Process Improvement* Quality Control * Training and Development
Experience
Assistant Vice President
Nov 2022 — Present · Las Vegas, NV, US
Education
Cornell University
Business/Corporate Communications
Skills
- Microsoft Office
- Employee Engagement
- Net Promoter Score
- Anti Money Laundering
- Contact Centers
- Principal Based Servicing
- Talent Acquisition
- Hiring
- Business Process Improvement
- Identity Theft
- Customer Experience
- Start-Ups
- Management
- Team Building
- Vendor Relationship Management
- Project Management
- Operations Management
- People Management
- Call Centers
- Cross Functional Team Building
- Leadership
- Credit Card Fraud
- Performance Management
- Financial Services
- Banking
- Risk Management
- Aquisition
- Process Improvement
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