Lynn M. Bailey
Call Center Manager | Sales Manager | Operations Manager | Business Professional
- Role
- Outside Sales Specialist at Cox Communications
- Location
- Manchester, CT, US
- LinkedIn followers
- 500 followers
About Lynn M. Bailey
Welcome! I am a driven, results-oriented Business Professional. Learn about…
Experience
Outside Sales Specialist
Jan 2016 — Present
Work collaboratively in cross-functional team settings using communication and relationship building acumen; together, research and coordinate events geared towards selling in public settings• Create a positive and motivated team setting centered around an inclusive workplace culture• Assess staff members; quality and adherence to company standards during inbound and outbound calls and emails utilizing integrated coaching techniques• Generate business using various methods including networking and referral generation at high-profile events• Partner with clients to better understand their needs and match them with corresponding product or service offerings• Monitor service levels and contact center volumes in real-time; deploy Agents into necessary channels• Exude expertise in use of door-to-door and cold calling methods; share knowledge with peer colleagues• Offer team guidance and make suggestions when tracking impacting events, such as system outages, access issues and volume changes• Use hunter mentality, strong work ethic, positivity, integrity and an achievement-oriented mindset to surpass goals; earned a commendation from the Vice President for arranging successful events that garner above-average results• Monitor accuracy of reporting and database information; implement processes to improve service and productivity quality
Education
Post University
Undergraduate Studies
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