Lynn Summers

About Lynn Summers

PROFESSIONAL SUMMARY: Top-performing salesperson with a demonstrated history of…

Experience

1. Relationship Manager, Key Accounts

   FlightSafety International

   Feb 2018 — Present

   Deliver world-class simulator training to the operators of the business, regional, and commercial aircraft • Manage and track the performance of three accounts, including a multimillion-dollar business management client with 375 aircraft and crew members; handle the scheduling, pricing, and inquiry responses, becoming the primary resource over competitors • Collaborated with Sales Director on initiating strategies that resulted in increased reservations • Build and strengthen FlightSafety International’s relationship with assigned air charter customers to increase FSI revenues and market share while encouraging and boosting customer training programs • Selected to be single-point-of-contact for assigned customers and provide a centralized reservation service for all training issues, including scheduling, course requirements, 135 regulations, accounting, and collections • Develop rapport with each client’s key employees, center management, and customer support personnel to coordinate customer training plans; manage the onboarding of new aviation accounts and crew member training • Build and maintain strong relationships with client aviation managers, and consult on financial strategies • Remain current on market trends by collaborating with the team members and sharing knowledge, social media articles, aviation-industry trade shows, and networking with business colleagues • Partner with accounting on invoicing and cross-reference for accuracy • Educate the Client Services Directors on the required training for new candidates and oversee the FAA documentation submittals to ensure they remain updated, accurate, and compliant; respond to inquiries timely • Partner with client’s executive team, operations, and new accounts to assist in onboarding new crewmembers to ensure a smooth transition, while securing loyalty and training with FlightSafety

Education

• Harvard Extension School

  Business Administration and Management

• University of Massachusetts Amherst

  Bachelor of Science - BS, Hospitality and Tourism Management