Lynn Nicholson

About Lynn Nicholson

I lead the continuous improvement of reverse logistics and other supply chain processes. Using Lean and Six Sigma methods, I drive targeted process efficiencies and cost reductions while maintaining and improving quality for the end customer. Leader and electrical engineer with skills in the startup of 3 major Supplier Quality/ Component Engineering teams (Wireless Consumer products, cell phone manufacturing, and semiconductor quality and strategy leadership for telecom & computers). Established the AT & T Wireless Consumer products Supplier Quality Engineering function as part of the supply chain from start up to current maturity. Defined the processes, established goals integrated in the business, hired the staff and reduced return rates by over 10% year over year, saving >$100M. Established the Component Engineering role for Lucent Technologies cell phone manufacturing from startup to fully staffed component engineering team. Led semiconductor component global strategy development for NCR improving Total Cost of Ownership across 15 design and manufacturing locations. • Continuous Improvement• Excellent interpersonal skills• Customer experience focus• Cross Function Teaming• Change management• Persistence & Attention to detail• Excellent Communications – Written or verbal • Strategy development - suppliers and products• Goal setting and delivery• Supplier Scorecards & Supplier Development o Total Cost of Ownership Performance Measure & Improvement• People development – diversity, continuous learning• Agile risk decision making, fail fast and learn• Quality Engineering Method Implementation o Prevention, Assessment & Failure Containment• Root Cause Corrective Action – teaming with suppliers• Six Sigma and lean• Early Involvement Design and manufacturing• Audits - Manufacturing on site quality systems • Quality Standards - led industry standardization team

Experience

1. Principle Process Engineer 1 Directv Supply Chain Quality

   DIRECTV

   Aug 2021 — Present · US

Education

• Missouri Science & Technology - Rolla, North Nodaway RVI, Hopkins, Missouri

  BSEE, Electrical and Electronics Engineering

  1969 — 1974

Skills

• Business Analysis
• Business Process Improvement
• Mobile Devices
• Integration
• Customer Oriented
• Metrics
• Change Management
• Telecommunications
• Product Development
• Contract Negotiations
• Quality Management
• Contract Negotiation
• Cellular Communications
• Business Strategy
• Voip
• Six Sigma
• Program Management
• Supply Chain Management
• Wireless Technologies
• Mobile Technology
• Mobile Communications
• Vendor Management
• Lte
• Call Centers
• Team Building
• Management
• Cross-Functional Team Leadership
• Customer Focus
• Voice Over Ip (Voip)
• Operations Management
• 3g
• Quality Assurance
• Cdma
• Project Management
• Project Planning
• Gsm
• Product Management
• Sales Operations
• Rf
• Testing