Lynn Hoback
Client Director Operations @Hallmark: Healthcare's Workforce Operating System
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WORK HISTORY
Client Director Operations @Hallmark: Healthcare's Workforce Operating System
EDUCATION
Wilmington University
Bachelor's degree, Business Administration and Management
Career Preparatory Institute
Diploma/Certificate, Medical Billing
SKILLS
ABOUT LYNN HOBACK
I am a Sr Director of Customer Excellence at a SaaS company that provides cloud-based solutions for healthcare practices. With over 20 years of experience in the healthcare industry and 15 years as a leader in healthcare technology, I have a proven track record of delivering exceptional results in customer satisfaction, retention, and loyalty. I lead a highly competent and talented customer success team and simplify company processes across various departments, such as RCM, EMR, Onboarding, EDI, Technical Support, Integration, and Social Media Marketing. I have successfully managed, implemented, and maintained large-scale IT projects, as well as developed and implemented effective procedures, metrics, and initiatives that enhance the customer journey, team culture, and operational efficiency. I have also demonstrated strong skills in business development, contract negotiation, budgeting, forecasting, risk assessment, and mitigation. I collaborate closely with internal and external stakeholders to address issues, provide solutions, and retain and upsell clients. I am passionate about learning new skills, technologies, and best practices that can help me and my team deliver exceptional results.
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