Lynette Horton

WORK HISTORY

EDUCATION

SKILLS

ABOUT LYNETTE HORTON

I bring 25+ years of proven results in the areas of strategic facilitation and workshop design, customer experience management, data and analytics, organizational development and change, strategic program development and management, with a proven record of results. One of my most exciting roles has been leading the launch and the growth of the Deloitte Greenhouse experience program in Canada. This program focuses on framing and facilitating strategic business conversations, leveraging the science of experiential engagement. With hundreds of experiences under our belt, we are constantly applying the learnings of why companies get stuck, crafting methods that unlock opportunities, and facilitating immersive, interactive sessions that accelerate the time to move leaders from a state of organizational uncertainty and inertia, to one of action. This offering promotes positive change for senior executive teams grappling with adaptive challenges ranging from emerging marketplace disruption to organizational transformations. I often say I am in mindset-shift business and thrive on tackling the complex human issues that get in the way of productive change. I build highly performing teams that are known for their innovative approaches and value they create. Previous roles at Deloitte have included, serving as the Director of Analytics launching our Insight Driven Organization offering, the Director of Quality and Risk Management for Client Service, and 8 years within Deloitte’s Consulting practice, specializing in customer and market strategy, and customer experience. I am currently part of the faculty for the Deloitte’s University program, mentor for Deloitte’s WIN and Aspirations program and a certified instructor for Deloitte’s Business Chemistry- working style system. I hold degrees from the The University of Western Ontario, Bachelor of Arts in Economics and a Masters in Economics (Health focused) from McMaster University. Specialties: Strategic Program Development, Go-To-Market and Growth; Strategic Design and Group Facilitation; Customer Experience Management; Innovation; Analytics; Exponential Technologies; Strategic Alignment; Building High Performing teams, Change Mangement.