Lynette Schroder
Director Learning and Development | Organizational Development
- Role
- Director Learning and Development at Consumer Cellular, Inc.
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Lynette Schroder
At the helm of Cable ONE\'s Technical Care Center, my role encompasses leading a…
Experience
Director Learning and Development
Oct 2024 — Present · Phoenix, AZ, US
Lead the strategic planning and implementation of comprehensive learning initiatives and leadership development programs across the organization. Direct the training department\'s operations while designing and delivering advanced skill development curriculum for operations supervisors and customer service representatives. Serve as the organization\'s primary subject matter expert on brand identity and values, providing targeted education to leadership teams about available resources. Deliver personalized development guidance to leaders at all levels, responding to specific requests while proactively identifying growth opportunities. Continuously evaluate training effectiveness and adapt methodologies to meet evolving business needs and maximize performance outcomes
Education
Northern Arizona University
Master's degree, Organizational Leadership
University of Sioux Falls
Bachelor of Arts Degree, Elementary and Physical Education
Skills
- Time Management
- Wireless
- Public Speaking
- Mentoring
- Strategy
- Team Management
- Virtual Teams
- Managed Services
- Sales Operations
- Customer Retention
- Direct Sales
- Customer Service
- Strategic Planning
- Sales Process
- Leadership Development
- Solution Selling
- Project Management
- Vendor Management
- Voip
- Process Improvement
- Telecommunications
- Training Delivery
- Business Process Improvement
- Employee Engagement
- Training
- Customer Satisfaction
- Leadership
- Software Documentation
- Coaching
- Performance Management
- Employee Training
- Team Building
- Management
- Call Centers
- Ip
- Training & Development
- Team Leadership
- Customer Experience
- Cross-Functional Team Leadership
- Marketing Strategy
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