Lynette Epps
Director Customer relations Management at iPEC Coaching
- Role
- Director Customer Relations Management at Ipec Coaching
- Location
- Dayton, NJ, US
- LinkedIn followers
- 500 followers
Experience
Director Customer Relations Management
Feb 2014 — Present · Shrewsbury, NJ, US
Giving particular focus to creating and maintaining a communication & connection with the client participants while overseeing the full delivery of any LES program. • Handle client accounts through communication directly with clients assigned representatives• Maintain frequent communications with client rep. advising status updates, module reminders, agendas, materials & provide assistance with client requests• Attend all training\'s as facilitation assistant- record attendance, assist with set-ups, make personal connection with client rep. & participants. Inform participants of next steps, providing pre & post communications for each module or presentation (1/2 day – 1-day mini programs). • Advise of additional iPEC offerings, extensions of programs. Recommend add on services including, refreshers, mini programs, extended programs, CPT etc.
Skills
- Workshop Facilitation
- Lifestyle Coaching
- Business Coaching
- Organizational Development
- Staff Development
- Training Delivery
- Job Coaching
- Coaching
- Employee Training
- Emotional Intelligence
- Organizational Effectiveness
- Program Development
- Team Building
- Executive Development
- Nonprofits
- Motivational Speaking
- Strategic Planning
- Leadership Development
- Career Development
- Conflict Resolution
- Career Counseling
- Life Coaching
- Training
- Career Development Coaching
- Personal Development
- Entrepreneurship
- 360 Feedback
- Executive Coaching
- Employee Engagement
- Program Management
- Resume Writing
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