Lyne Potvin
Business Operations Manager @BrightOrder Inc.
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WORK HISTORY
Business Operations Manager @BrightOrder Inc.
ON, CA
As Business Operations Manager at BrightOrder, I serve as the right hand to the CEO, translating strategic vision into operational execution across departments. I lead data-driven initiatives to optimize process efficiency, resource utilization, and cost control, while aligning day-to-day operations with long-term business goals.I’ve established performance frameworks to track key metrics like cycle time, cost per unit, SLA compliance, and customer satisfaction (NPS, retention), ensuring accountability and continuous improvement. My role spans cross-functional leadership—from streamlining fleet maintenance workflows and scaling SaaS delivery, to driving compliance, risk management, and employee development programs.By combining operational precision with strategic foresight, I help steer BrightOrder toward sustainable growth, innovation, and customer-centric excellence.
EDUCATION
Ellis Business College
DEC
Helicraft
Commercial Pilot
Jack Welch Management Institute
Organizational Leadership
SKILLS
ABOUT LYNE POTVIN
BrightOrder Inc. relies on over a decade of operational leadership to streamline processes, enhance team synergy, and drive business strategy. As Business Operations Manager, contributions include operational oversight, optimizing workflows, and fostering cross-functional collaboration to deliver impactful SaaS solutions. Known for enabling strategic initiatives that align with organizational goals, the focus remains on elevating efficiency and team outcomes. Previous leadership roles, including as Chief Operations Officer at Baseline Telematics, laid the foundation for expertise in operations management, SaaS implementation, and customer-centric strategies. Successfully managed diverse teams and spearheaded process innovations, ensuring client satisfaction and profitability. Aiming to empower organizations with effective tools and strategies that drive growth, adaptability, and sustained success.
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