Lyndsey Herrand
Dynamic Project Manager skilled in cross-functional team collaboration, issue resolution, and client communication, achieving successful implementations and comprehensive risk management.
- Role
- Contact Center Experience Principal at PlanSource
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Lyndsey Herrand
At the heart of every thriving project is a meticulous and resourceful leader. My fervor lies in orchestrating seamless client implementations and fostering strong relationships, driven by a philosophy of excellence, collaboration, and strategic foresight. I believe that every challenge presents an opportunity to innovate and create impactful solutions that advance both client goals and organizational success.With extensive experience as a Project Manager specializing in new client implementation and customer service, I bring a depth of knowledge in budget oversight, risk mitigation, documentation, testing, presentations, staff training, process improvement, issues resolution, and strategic planning. My expertise is complemented by strong interpersonal skills that enable effective coordination with clients, cross-functional teams, and senior executives. My specialties include leading complex project timelines, refining operational processes, and ensuring a smooth transition from contract signing to project execution.Throughout my career, I have managed and successfully implemented over 200 new client projects, generating substantial revenue and enhancing client satisfaction. Notably, I led implementation strategies for Alight, where my efforts drove revenue and facilitated a comprehensive annual summit to elevate team engagement and professional growth. Additionally, my commitment to mentorship helped new colleagues advance within the company, showcasing my dedication to fostering a collaborative and growth-oriented workplace.I am committed to leveraging my extensive background to drive value and success for your organization. By integrating strategic planning with a hands-on approach, I aim to improve operational efficiencies and create lasting impacts. Let\'s connect to discuss how we can collaborate to achieve your business objectives and elevate your organization to new heights.
Experience
Contact Center Experience Principal
Dec 2024 — Present · Orlando, FL, US
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