Lyndsey Stephenson
Sales Team Manager @Sage
Signup · Get unlimited contacts
WORK HISTORY
Sales Team Manager @Sage
Responsible for the delivery of sales team revenue targets and associated KPI’s,Coach, developed and motivate staff with the aim of maximising their potential.Continually looked at new ways to improve the Customer Journey.Managed with customer complaints within NPS business guidelines.Responsible for monthly 1-1’s to review performance and set SMART objectives,Responsible for disciplinary, personnel and absence management issues when necessary.To develop a culture where people are motivated and positive to change.
SKILLS
ABOUT LYNDSEY STEPHENSON
With 18 years experience in Sales and Customer Service I firmly understand the importance of putting the customer at the forefront of everything we do. Leading by example I love the opportunities available to engage with our customers, acting as their voice and ensure I develop my people in the right way.As the On-Boarding Manager in Sage\'s New Customer Acquisition Department I am directly responsible for bringing new talent into our area of the business. Over the course of our peoples first 12 months we take them on a journey from induction through to becoming high performing ambassadors for the brand equipped to provide an exceptional experience to our customers.Outside of the core role with new talent I lead our Coaching Pool, selecting members of staff that can support our initiatives and shaping the direction of their coaching.Views expressed are my own.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.