Lyndsey B.

Business Analyst and IT Support @Prosper

GB

Driving CRM optimisation, workflow automation, and operational improvements to support business growth and enhance customer experience. Act as the bridge between business needs and technical solutions, ensuring processes are scalable, efficient, and aligned with strategic goals.Key achievements:• Improved CRM processes to streamline workflows, enhance reporting, and increase adoption.• Collaborated cross-functionally to deliver system improvements that supported membership, payments, and customer operations.• Led UAT, training, and documentation to ensure smooth adoption of new processes.• Mapped and optimised business processes, boosting efficiency across multiple departments.• Enhanced data visibility to enable faster, more informed decision-making.• Introduced collaborative tools to improve process mapping, communication, and scalability.• Supported compliance initiatives by reducing operational risk through better data flows.