Lyndon Higgins

About Lyndon Higgins

Experienced Telecommunications and IT Professional with a proven track record of delivering high-quality solutions in network management, infrastructure development, and customer service. Skilled in analyzing and optimizing telecom systems to enhance performance, efficiency, and reliability. Adept at managing large-scale projects, deploying new technologies, and ensuring compliance with industry standards and regulations. Known for strong problem-solving abilities, attention to detail, and a commitment to exceeding client expectations. Collaborative team player with excellent communication skills and a focus on innovation and continuous improvement in fast-paced environments.

Experience

1. Field Technician 2

   Zayo Group

   Sep 2023 — Present · Washington, DC, US

   Field Technician September- 2023-Present I am responsible for performing duties associated with hands on functions within the telecommunications industry.I am proficient in the troubleshooting and maintenance of various types of equipment noted. I have a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.As a Field Technician II I proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. I also troubleshoot and handle maintenance of various types of equipment noted below.The assigned shift may vary based on needs of the business and typically includes an \"On-Call\" shift rotation.Responsibilities: Perform a variety of functions based on the need of the assigned geographic area. Operate under some supervision. Participate in conference calls or meetings related to projects and processes. Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership. Perform OTDR, Ethernet, BER, and SONET acceptance testing. Complete installation, decommissioning, and troubleshooting problems of network and customer services. Provide preliminary site surveys for building entrance construction requirements and equipment space availability. Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management. Ownership for understanding, learning.

Education

• University of the District of Columbia

  Bachelor of Science (BS), Architectural Engineering

  1988 — 1990

• CPDC

  MOUS, Microsoft Office Specialist

• Mackin Catholic High School

  Virginia Commmonwealth Univeristy, Architectural Engineering

  1984 — 1986

• University of District of Columbia

  Architectural Engineering

  1988 — 1990

• University of District of Columbia

  BS Degree, Engineering

  1988 — 1990

Skills

• Facility Testing
• Vpn
• Call Center
• Avaya Technologies
• Call Centers
• Network Administration
• Cisco Technologies
• Cabling
• Software Installation
• Windows Xp
• Active Directory
• Switches
• Cisco Ios
• Windows Server
• Hardware
• Ccna
• Cisco
• Servers
• Dwdm Testing
• Sonet Testing
• Networking
• Voip
• Technical Support
• Tcp/Ip
• Microwave
• Routers
• Atm Networks
• Troubleshooting
• Avaya
• T3