Lynda Sudlow

Community Liaison Officer @Network Plus

GB

I work as part of the team working with Amplify’s Water & Waste replacement delivery partners to inform, communicate & liaise with customers to create an exceptional customer experience along their journey providing a safe & reliable utility network across the South West.I am the primary point of contact for customers regarding Network Plus & Envolve Infrastructure’s services projects across the South West, addressing & resolving customer complaints, inquiries, & service issues promptly. I coordinate between customers & operational teams to schedule repairs, maintenance, & service interruptions. My role includes: Developing, implementing & managing customer liaison, customer care & communication plans. Building & maintaining strong relationships with customers, local authorities, & community representatives, providing clear, timely updates to customers about ongoing projects, planned works, or disruptions & gathering customer feedback to improve service delivery & identify trends or recurring issues.Maintaining accurate records of customer interactions, inquiries, & resolutions.Supporting public awareness initiatives related to water conservation, wastewater management, & service enhancements.Attending & scheduling public meetings & community events to address concerns & share project details.Addressing social value needs in the areas we are operating in & working with local communities.