Louis Reeves

About Louis Reeves

I am a consistent producer. I have been a top producer in every job I have had, I am a ridiculous over producer who must own or lead. I am a people person. Colleagues still have my friendship decades later. Most will consider me a long-term asset to their work. I have earned friendships over many years. I am a competitive person, never letting obstacles or internal resistance prevent me from moving the mountain. I challenge myself to evolve and change with my environment. I look to grow every day. I am a representative of the Dell Technologies brand. I am a stubborn contrarian. My life goal is to eliminate or divide complexity while multiplying efficiencies. I keep a sense of Adventure about my life, while spending many hours a day at my keyboard. Technology makes our lives rich and meaningful. My objective is to be keep healthy in mind and spirit and to keep my body healthy with diet and exercise. I would like to sit down and talk about work in person. I will provide a resume on demand.

Experience

1. Principal Engineer

   Dell Technologies

   Jun 2018 — Present · OK, US

   Lead deployment and troubleshooting for key enterprise products, ensuring operational efficiency and product performance.Provide expert solutions support for Dell OpenManage Enterprise within the Microsoft Windows Admin Center environment.Manage Azure Stack HCI clusters, focusing on configuration adjustments and resolving complex technical issues.Oversee maintenance and update cycles for Windows Clusters, implementing industry best practices to optimize system reliability.Educate team members and clients on automation strategies to enhance productivity and operational efficiency.Collaborate with Microsoft to ensure a seamless customer experience across various technical support scenarios within the Azure Stack HCI ecosystem.Actively participate in a global team, sharing resources and strategies to maintain high service levels and accelerate the professional growth of our support division, specifically within the Azure Stack HCI domain.Work extensively with Azure Stack Hub and Dell Ready Nodes, contributing to and benefiting from our partnership with Microsoft to deliver superior customer support.

Education

• University of Phoenix

  Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

  1998 — 2000

• Cerritos College

  Associate of Science (AS), Engineering Physics

  1985 — 1988

Skills

• Disaster Recovery
• Vmware Esx
• System Deployment
• Virtualization
• Servers
• Dell Poweredge Servers
• Networking
• Lync Server
• San
• Troubleshooting
• Lync Server 2010
• Active Directory
• Windows Server
• Hardware
• Cisco Technologies
• Cloud Computing
• Hyper-V
• Microsoft Products
• Network Administration
• Lync Server 2013
• Dns
• Technical Support
• Microsoft Exchange
• Vmware
• Skype for Business 2015
• Data Center
• Storage
• Cluster