Lyle Fernandes
Director, Event Technology @Encore Canada
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WORK HISTORY
Director, Event Technology @Encore Canada
CA
Lead operational execution and delivery of large-scale, high-impact events within complex, client-facing environments.• Own end-to-end event execution across multiple concurrent programs, ensuring seamless delivery, client satisfaction, and operational performance• Oversee cross-functional teams including technical production, logistics, and on-site execution personnel• Manage resource planning, cost controls, and operational efficiency across high-volume event portfolios• Partner directly with enterprise clients and internal stakeholders to align execution with business objectives and service expectations• Drive performance standards, process consistency, and service delivery excellence in fast-paced, high-accountability environments• Ensure compliance with safety, technical, and operational standards across all deployments• Accountable for execution quality, client outcomes, and operational performance across concurrent high-volume programs
EDUCATION
NCC Education
Postgraduate Diploma in Business Management (PGDBM), Ofqual-Regulated; eligible for WES Canadian equivalency
University of York
B.Sc. – Information Technology, Computer/Information Technology Management
SKILLS
ABOUT LYLE FERNANDES
Business Operations and Service Delivery leader with 20+ years of experience driving performance across telecommunications, aviation, and large-scale, multi-site operational environments. I lead execution-focused operations — aligning workforce planning, financial oversight, vendor management, and KPI governance to deliver consistent, high-quality outcomes in complex, high-accountability settings. My experience spans enterprise environments and high-volume operations, with a focus on execution, scalability, and performance. Core areas of expertise include: • Accountability for operating and capital budgets exceeding $80M • Workforce planning and performance oversight for teams of 50–80 direct staff supporting 500+ personnel • Multi-million-dollar cost optimization and process improvement initiatives • Development of KPI dashboards, reporting frameworks, and governance structures for senior leadership • Cross-functional alignment across Finance, HR, Technical, and Operations teams I specialize in stabilizing complex operations, improving execution visibility, strengthening financial controls, and driving measurable performance outcomes. Currently focused on leading operational delivery in fast-paced, client-facing environments, with an emphasis on scale, efficiency, and service excellence. Open to connecting with leaders and organizations focused on operational excellence, performance transformation, and scalable service delivery.
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