Lydie E. Guedegbe
Project & Account Management/ Procurement & Logistics (ENGLISH-FRENCH)
- Role
- Regional Support Executive at LanguageLine Solutions
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Lydie E. Guedegbe
I\'m a passionate self driven person with solid work ethic who enjoys learning.I have the…
Experience
Regional Support Executive
Sep 2022 — Present · US
Provided support to the US Central and Southeast Region customer base within assigned territory• Worked in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions at new and existing client facilities• Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively utilize all services• Trained end-users (clients) on utilizing various programs on the devices• Established and nurtured customer relationships while demonstrating superior customer relations, training, and product knowledge skills.• Consulting with each customer on best practices for language access at their facilities and recommending solutions enabling front-end staff to maximize work flow and effectively communicate with their Limited-English patients.• Uploaded collected data and documented the implementation process in Salesforce.com & Teams• Responded to customer inquiries and performed special assigned projects• Utilized technology skills to assist the IT department deploying new software and workstations• Submitted weekly travel expenses reports (Flight tickets/ Hotels receipts/ Parking/ allowance.)
Education
Université d'Abomey-Calavi
Associate of Arts - AA
Miami Dade College
Bachelor of Applied Science - BAS
Year Up
Professional Development
Université d'Abomey-Calavi
Bachelor of Science - BS
Skills
- Microsoft Office
- Customer Service Skills
- Customer Support
- Multi-Cultural Team Building
- Social Services
- Networking
- Sales Management
- Public Speaking
- Leadership
- Telecommunications
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