Lydia Brooks
Senior UX Researcher | 5+ years of experience | Engaging Storytelling | Collaborative Spirit
- Role
- Ux Researcher at AnswerLab
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Lydia Brooks
Senior UX Researcher | 5+ years of experience | Email: l••••••••@gmail.com A…
Experience
Ux Researcher
Oct 2024 — Present
Leads end-to-end UX research studies, builds trusted client relationships, develops and moderates research sessions, delivers insightful analyses, and crafts actionable recommendations to drive product development and enhance user experiences.∙ Informed a phased feature rollout and trust-building strategy for a multinational retailer by leading an international study with in-depth interviews and co-creation sessions across three countries, uncovering how customers engage with marketplace sellers.∙ Led a comprehensive research study for a major pet nutrition brand, developing the research plan and conducting in-depth interviews to assess their staff discount program, uncovering critical engagement issues with brand representatives, and providing recommendations to ensure veterinary staff continue recommending their products∙ Shaped AI Agent development and improved search and support experiences for a global CRM platform’s website by leading 18 in-depth UX research sessions, uncovering key pain points and trust barriers in AI-powered search for customers, prospects, and developers.
Education
General Assembly
Conducting User Research Bootcamp
Concordia Portland Alumni & Friends
Masters of Teaching, Secondary Education and Teaching
2008 — 2009
Clark College
User Experience Design
San Diego State University
Bachelor of Arts - BA, Geography
2001 — 2003
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.