Lydia Straka
Product Designer at Capital One
- Role
- Sr Associate, Product Designer, Card Fraud & Disputes at Capital One
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Lydia Straka
I\'m a service designer, design strategist, and user researcher on Capital One\'s Card & Bank Servicing design team. I design servicing experiences for customers, call center agents, back office agents, and operations teams. My superpower is cutting through ambiguity – I move cross-functional teams from swirl to results by crafting frameworks that distill complexity and enable decision making. I challenge everyone to run towards hard questions and interrogate our assumptions.
Experience
Sr Associate, Product Designer, Card Fraud & Disputes
May 2025 — Present · Chicago, IL, US
Education
Washington University in St. Louis
Bachelor's degree
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