Lydia Johnson

About Lydia Johnson

Salesforce Certified Administrator, Consultant and Business Analyst with 15+ years of experience in the Salesforce ecosystem and 6 years in consulting. Proven leader in designing scalable solutions, managing cross-functional teams, and driving client success across Sales Cloud, Service Cloud, and Experience Cloud. Passionate about empowering organizations to maximize Salesforce capabilities while mentoring talent and fostering inclusive, high-performing teams. I am known for creative problem-solving, my own big personality, relationship building, and delivering measurable business outcomes.

Experience

1. Manager Salesforce Functional Solution Architect

   Spaulding Ridge

   Mar 2021 — Present

   Primary solution consultant for projects spanning many different industries in Service Cloud, Sales Cloud, and Experience Cloud. Developing requirements, writing user stories, guiding development needs, performing declarative development, running demos, writing test scripts and providing UAT & post implementation support.Creating training content to support internal onboarding efforts for our Salesforce practice.Providing one of 2 lead Solution Architects for Salesforce Managed Services effortsChair of an Employee Resource Group for 2 years and ERG Board member

Skills

• Lotus Notes
• Salesforce.com Administration
• Social Media
• Data Entry
• Merchant Services
• Business Analysis
• Call Center
• Credit Cards
• Boldchat
• Demandtools
• Management
• Sharepoint
• Training
• Salesnet.com
• Banking Relationships
• Process Improvement
• Business Development
• Call Centers
• Writing
• Salesforce Administrator
• Banking
• Customer Service
• Documentations
• Advocacy
• Data Analysis
• Business Process Improvement
• Big Machines
• Project Management
• Office Operations
• Account Management
• Apex Data Loader
• Sql
• Visio
• Payment Services
• Process Writing
• Photography
• Microsoft Office
• Sales
• Troubleshooting
• Salesforce.com