Lydia Johnson

About Lydia Johnson

I am passionate about fostering a strong company culture that empowers individuals and drives team success. With years of experience leading and training teams, I have honed my skills in communication, collaboration, and problem-solving to create positive and engaging work environments. I believe that a thriving culture is the key to unlocking the potential of individuals, and I work tirelessly to ensure that my teams feel supported and inspired to achieve their goals. I have a deep understanding of the unique challenges and opportunities in the coffee industry.

Experience

1. Area Manager and Corporate Trainer

   Mercurys Coffee Co

   Nov 2016 — Present · Bellevue, WA, US

   Highly motivated and driven area manager and corporate trainer with over 7 years of experience in the coffee shop and education industries. Proven track record of success in developing and implementing training programs, leading teams, and providing exceptional customer service. Strong communication and interpersonal skills, with the ability to effectively train and motivate employees at all levels Managed and trained a team of over 200 employees in a fast-paced, high-volume coffee shop environment. Implemented and led new training programs and processes to improve employee performance and customer satisfaction. Conducted regular training sessions to ensure that all employees were up-to-date on updated company policies, procedures, and best practices. Monitored daily operations and provided feedback and coaching to employees to help them achieve their goals. Traveled between 12 stores frequently for staff check-ins Developed and maintained positive relationships with customers, suppliers, and other stakeholders. Assisted with budgeting and financial reporting, particularly labor optimization

Education

• Cascadia College

  Associate's degree, Business Administration and Management, General

  2016 — 2018