Lorena Andrade

Experience

1. Senior Associate, Market Operations

   Cityblock Health

   Feb 2023 — Present

   Designed and implemented a risk adjustment process, yielding an additional $4M in revenue annualized; • Acted as a project manager in multiple and simultaneous process improvement initiatives; • Served as a subject matter expert in the areas of Patient Management, Engagement, Clinical Assessment, Risk Stratification, and Client Reporting; • Worked with operational leaders within the business to provide recommendations on opportunities for process improvements based on data analysis and summary of insights; • Developed and maintained Standard Operating Procedure (SOPs) documentation at policy, process, and procedure levels; • Developed and maintained reporting tools using Google Sheets / Excel, SQL and Looker that provided leaders visibility into team\'s performance, operational health, and program outcomes; • Acted as liaison between leaders, operators, and product / tech teams in developing and improving features to better support day-to-day operations, reporting, compliance, and regulatory needs; • Mentored 2 junior staff on service design and internal reporting;

Education

• Suffolk University

  Graduate-level Certificate Program, Community Health and Community Health Center Management

• Harrisburg University of Science and Technology

  Master of Science - MS, Analytics Engineering / Healthcare Informatics

  2023 — 2025

• Cape Cod Community College

  Associate's degree, Liberal Arts and Sciences, Pre-Nursing

• Upper Cape Cod Regional Technical School

  Practical Nursing

• Southern New Hampshire University

  Bachelor of Science, Public Health

• DataCamp

  Data Analytics Career Track

• Upper Cape Cod Regional Technical School

  Medical Assistant, Diagnostic Technician, EKG Technician