Luv Changrani

About Luv Changrani

Cisco Certified Network Associate (CCNA)- Nov’04. ITIL 2011 V4 Foundation Certified. ITIL Intermediate Certified (SO, SS, CSI) Certified ISO Lead Auditor PMP Principles PM99G V 2.0 Certified Scrum Master®

Experience

1. Sr Service Delivery Manager Tools and Technologies Management

   IBM

   Oct 2016 — Present · IN

   Track ongoing projects at weekly intervals and ensure that they are on course and follow the approved methodologyEstablish a project management governance structure that includes key performance indicators and sets milestones for the teamCollect Program Status Information, an update cycle of work plans, issues and changes collected from project leads at routine intervalsConsolidate and analyse the data collected from program status information, comparing results with baseline and communicating status to the management for reviewImplement Corrective Action, tracking of open action items, follow-up and reporting. If required, as decided by the management through the process of change managementPerform periodic performance review discussions on predefined parameters in collaboration with Global IAM functional and teamManage development & support team’s delivery responsibilities and drive team member performance and monitor closure of requests within defined service levelsManage Global IAMaaS development, support team members internal and vendor organization per IBM HR guidelinesOversee IAMaaS Solution, IAM products, Infrastructure, and Network connectivity in Steady State. Monitor IAMaaS solution, network, infrastructure and resolving system issuesTrack project status, preparing updates, reports and analysis for various streams and audiences.Provide weekly and monthly review to the client about the EUS performanceCollaborate with delivery team across all tiers of steady state support to enable teams to close issues/incidents/tickets reported within SLADevelop, manage and improve ITSM policies and practices. Oversee incident management, service management and change management processLead Global IAM development and support team and ensure each team member’s compliance across IBM\'s internal compliance ManagementEnsure configuration, customization and deployment is handled, configured and maintained according to IAM policy and GTS security guidelines