Luther Page

Software Support Specialist L2 @Bell Integration

Provided technical support for Acuity Logic, a critical software platform for healthcare professionals, ensuring seamless user experiences and resolving technical queries promptly.• Managed inbound user communication and ticket management using Salesforce, showcasing strong troubleshooting and customer care skills.• Supported healthcare professionals, including doctors, nurses, and business owners, in navigating Acuity Logic functionalities and troubleshooting issues, enhancing user proficiency and satisfaction.• Used Five9 for client communication, contributing to high customer satisfaction rates through efficient support interactions.