Luther Johnson

About Luther Johnson

Energetic, reliable and adaptable AVAYA telecom professional with an extensive background in telephony and data systems. Major strengths include installing, troubleshooting and repairing PBX\'s, telephony protocols, voicemail systems, cabling, hardware, software, gateways, PC networking and IP networks. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team. Looking to continuously learn and accept new challenges.AVAYASite Administrator, Communication Manager, Modular Messaging, IC Manager, Definity/Intuity Audix Voice Messaging, WITNESS Recording System, Voice Announcement Manager, Call Management Systems, Interaction Center/CCQ,Supervisor, Contact Analyzer, IP Soft phone, OneX Communicator, Contact Analyzer, Unified Messaging, SBC and System Manager ServersCISCO Call ManagerUnity Messaging SystemsIP Phone ConfigurationsCSI Virtual Observer Recording Systems, NICE Recording Systems, INOVA & SPECTRAWall Board Administration, VERASMART Call Accounting, VERIZON Online & Wireless Online Billing VERIZON Online Billing, ATT Business Direct/ATT ROUTE ITCENTURYLINK Web Portal/Toll Free Number, IDEARC Online Billing, BMC REMEDY Active Request System, ORACLE PeopleSoft, MICRSOFT OFFICE 2013 - VISO, Project, OutlookLYNX, Word, Excel, PowerPoint, LOTUS NOTES Same time/Instant Messaging

Experience

1. Senior Network Telecommunications Engineer

   Matthews International

   Jun 2022 — Present · Pittsburgh, PA, US

   Provides architectural and design input into business cases during project planning and initiation- Technical review and approval for every network/telecom change proposed (internally and from third party vendors) in line with the relevant strategy- Advises on the selection of major components of the network/telecom- Interacts with vendors, outsourcers, and contractors to provision telecommunication and network products and services- Leads network/telecom troubleshooting efforts for major incident response to P1 and P2 incidents- Ensures the quality of root cause analysis efforts for network/telecom related issues- Assures IT asset, configuration and change management is practiced, including maintenance of component inventory and related documentation and technical specifications information- Aids in development of business continuity and disaster recovery plans and maintains current knowledge of plan executables. Responds to emergency network outages in accordance with business continuity and disaster recovery plans- Aids in performing security audits, legal discoveries and investigations- Participates in network/telecom security solution development- Develops reports, business correspondence and procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers and the general public- Conducts in-depth research into emerging technologies and trends- Plans, schedules and manages projects and resources of medium complexity and assignments up to six months of duration- Manages conflict and handles disputes and disagreements positively and proactively.

Education

• University of Phoenix

  BS - Information Technology and Telecomunications Networking, Telecommunications

  2010 — 2013

• Kaplan Career Institute-Pittsburgh

  AS, Specialized Business

  1981 — 1984

Skills

• Corporate Communications
• Technical Support
• Business Analysis
• Ms Project
• Networking
• Team Leadership
• Software Documentation
• Program Management
• Sharepoint
• Training
• Testing
• Security
• System Administration
• Voip
• Data Center
• Integration
• Project Planning
• Access
• Infrastructure
• Telecommunications
• Change Management
• Team Building
• Management
• Servers
• Active Directory
• Unix
• Hardware
• Strategic Planning
• Vendor Management
• Cisco Technologies
• Pmp
• Leadership
• Information Technology
• Windows
• Troubleshooting
• Avaya
• Banking
• Risk Management
• Project Management
• Network Administration