Lusine K.
Head of Customer Success
- Role
- Head of Customer Success at Cuegrowth
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Lusine K.
Experienced Customer Success Team Lead with a demonstrated of more than 10 years of history of working in the digital publishing & Information Technology & Services industry. Skilled in Customer Support, Customer Relationship Management, Customer Success, and Customer Support Quality Assurance Management. Detail-oriented and organized. Personable and articulate communicator; collaborative work style goal-focused, ability to prioritize high volume workload, multitask, delegate, and work well under pressure. Has strong business and commercial acumen. Is committed to deliver outstanding service building long-term, trustful relationships with customers.
Experience
Head of Customer Success
Oct 2023 — Present
Customer Lifecycle Management: Develop and execute strategies covering the entire customer life cycle - from sales and onboarding to partnership development, upselling, and retention. Focus on maximizing Monthly Recurring Revenue (MRR) growth.Business Strategy and Execution: Craft and implement business strategies, define clear goals, targets, and KPIs. Lead the team in achieving significant milestones in revenue growth and customer engagement.Data-Driven Decision Making: Expertise in designing reports and dashboards, providing insights for continuous improvement to measure, analyze, and adjust strategies based on data.Client-Centric Product Development: Actively collaborate with R&D to define bugs and feature requests, ensuring our solutions perfectly align with client needs.Team Leadership and Development: Build and manage a high-performing customer Success Team, focusing on effective training and coaching to enhance customer experiences.Enhance Client Relationships: Successfully foster and deepen relationships with key clients, serving as their advocate and primary point of contact, thereby boosting customer retention and referrals.Sales and Revenue Growth: Drive revenue through strategic upsell and cross-sell initiatives, contributing to increased sales and profitability.
Education
The Yerevan State Linguistic University after V. Brusov
Bachelor's degree, Linguistics and Area Studies
2004 — 2008
The Yerevan State Linguistic University after V. Brusov
Master's degree, European Studies
2008 — 2010
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