Michael Lu

Asset Protection Operations Coach at Walmart

Role: Asset Protection Operations Coach at Walmart
Location: Kennewick, WA, US
LinkedIn followers: 500 followers

About Michael Lu

Self-directed and driven retail professional. Currently attending Columbia Basin College in order to obtain my Associates Degree in Business, eventually earning a Business Administration Degree. Known as a strong self-starter, successful thinking. Experience in Retail, Retail Management, Loss Prevention/Asset Protection, Internal Investigations and Sales. m•••••@southseattle.edu

Experience

Asset Protection Operations Coach
Walmart
Dec 2021 — Present · Pasco, WA, US
In charge of high volume, moderate shrink Walmart SuperCenter. Lead a team of 15+ associates (2 API, 5 claims/DSD associates and 9 APCHs). In charge of operations, shrink, safety and asset protection standards. Ensure processes are ran properly, including One Best Way sales volume+ high volume SuperCenter. 400+ indirect reports. Assist Store Manager with managing P&L reporting, Overtime/WOSH reporting and ensuring sales goals through the store are met. Hiring of new team shrink reduction first year (July 2021)•54 days accident free (Dec 2021)•Beat shrink plan FY23 by.12%(July 2022)•Asset Protection Operations Coach (APOC) of the Market (Quarter 2 - 2022)•Promoted APCH->APA to high volume, high shrink store (Feb 2022-Hermiston)•Promoted APA->AP Operations Coach (salaried) to a high volume, high shrink Complex Store (September 2022-Yakima)•Promoted APA->AP Operations Coach (salaried) to a low volume store (Feb 2023-Othello)•Wicklander-Zulawski Certified (March 2023)•Selected Market Organized Retail Crime (ORC) Champion (FY24 Qtr 1)•20 internals closed YTD FY24 (Lead Accident Cost reduction from Fy23->Fy24

Education

Bellevue University
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
2021 — 2023
Columbia Basin College
Associate's degree, Business Administration and Management, General
2015 — 2020
West Seattle High School
High School Diploma
2012 — 2015

Skills

Microsoft Powerpoint
Microsoft Excel
Leadership
Retail
Customer Service
Loyalty
Customer Satisfaction
Creative Problem Solving
Microsoft Office
Sales
Honesty
Management
Leadership Development
Microsoft Word
Time Management
Inventory Management

Contact information

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Personal email
•••••@•••••.com
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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Michael Lu

Experience

Asset Protection Operations Coach

Education

Bellevue University

Columbia Basin College

West Seattle High School

Skills

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