Luly A. Ceara

About Luly A. Ceara

I’m an innovative and successful professional, with substantial experience in sales, hospitality, business development, and administration. My experience ranges from Four/Five Stars luxury beach and golf resorts, city/downtown/airport hotels, hotel pre-openings in Miami, Europe, Latin America and Caribbean resorts. I\'m specialized in transient and group hotel sales within the Local, National, International Markets, Latin America, Canadian, Caribbean, European and Asian markets. Extensive experience in customer service, outstanding client and VIP’s service, brand representation, global key accounts management, and quality assurance.I hold the proven ability to increase sales, improve profitability, and enhance the customer experience. I offer broad experience and corporate representation in both domestic and international markets, globally trade-show participation, corporate sales missions and business trips.Multifaceted, efficient and reliable in hospitality sales management, project execution, CEO executive assisting and office manager. Demonstrated track record of executing budget, deploying effective P&A’s, sales strategies and performing market research/trending/statistics and analysis to streamline operations and increase productivity. Recognized as a leader in delivering exceptional customer service, while observing attention to detail. Creative, decisive, proactive executer and problem solver. Effective bi-lingual communicator. Skilled at building lasting and enduring customer relationships, while working effectively with individuals from diverse cultures and backgrounds. I maintain a strong and mature work ethic, while remaining disciplined and organized.

Experience

1. Catering Sales Manager

   Fontainebleau Miami Beach

   Apr 2024 — Present · Miami Beach, FL, US

   Spectacular and Iconic Fontainebleau Miami Beach, 1,592 Glamourous Rooms and sq ft of elegant meeting rooms and amazing outdoor spaces. • Responsible for identifying catering sales booking opportunities and new business to ensure sales growth. • Responsible for customer relations, from initiation, negotiating, contracting, and planning of meetings, social events, wedding celebrations and special gatherings. • Maintain and develop new relationships via prospecting, solicitation, site inspections, client entertainment, follow-ups, and provide complete client satisfaction.• Execute and support the operational aspects of business: generating proposals, contracts, answer RFP’s, customer, and internal correspondences.• Handle all details of customer needs and function arrangements: menu selection, diagram set-ups, AV requirements, outside vendors, Banquet Event Orders, Resume Event\'s distribution.• Manage outside vendors to ensure proper logistics coordination for a successful event. • RFP process and systems. • Ensure proper communication with operations departments via Resumes, Banquet Event Orders (BEO), Event Diagrams, Client Preplanning Meetings.• Analyze market segments; implement sales strategies and business plans.• Maximize revenues through upselling techniques.• Maintain and develop new relationships via prospecting, solicitation, site inspections, client entertainment, follow-ups, and provide complete client satisfaction. • Participate in DBR, Sales and Catering Meetings.• Ensure proper Delphi FDC use and updates of all inquiries, bookings, social and corporate leads.• Participate in industry events, trade shows and local networking events.

Education

• Pontificia Universidad Católica Madre y Maestra

  Business Administration

Skills

• Office Administration
• Bilingual English, Spanish