Luke Wise Choliva
Customer Service Representative @bp
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WORK HISTORY
Customer Service Representative @bp
Manchester, GB
2012 – 2014 TQ and Training CollegeCertificate in Business AdministrationAdministration skills, Communication Managing. Customer service Introduction to administration, Leadership and management. Relevant Work Experience2011 – 2014 Logistics Supply Supervisor• Monitoring data management to keep accurate product, contract, pricing and invoicing information.• Ensuring the personal safety and safe working environment of staff.• Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.Technical SkillsExperience in Office applications including Word, Excel, Access and PowerPointKey SkillsProblem SolvingWhen undertaking data entry clerk job in BP we had group I problem of long queues of customer outside our offices, we had a meeting to discuss ways to deals with the problem. I came up with several solutions ideas one of them is to introduce company Apps.Finally one of my ideas was recommended to be implemented a solution.Communication SkillsWhilst working in BP group I met and speak to lot of customers who came with their problems, through that I develop excellent communication and listening skills I maintain positive approach to any customer I talk to.Time ManagementMy time in BP group as customer service I had lots of files I was working to it, plus last year’s files which my Boss find them in one the cabinet down stairs, I had to plan and manage to work over time with my colleague, to ensure the deadline given was met by keeping up to date outlook diaries and weekly checks from my colleague to make sure the deadline is met.
EDUCATION
The University of Salford
Master's degree, PROCUREMENT, LOGISTICS SUPPLY CHAIN MANAGEMENT
The University of Salford
Bachelor’s Degree, International Business BSc
The University of Salford
MASTERS DEGREE IN PROCUREMENT, LOGISTICS SUPPLY CHAIN MANAGEMENT
Northumbria University
Diploma in Business Administration, Business Administration
The University of Salford
Master's degree, Prorement,Logistics supply chain management
SKILLS
ABOUT LUKE WISE CHOLIVA
As Head of Customer Operations, I am entrusted with a pivotal role that lies at the intersection of customer satisfaction, operational efficiency, and organizational success. In a dynamic business landscape where customer expectations evolve rapidly, I embrace the challenge of leading our team to deliver exceptional service while optimizing our operational processes.At the heart of our approach is a deep commitment to understanding and exceeding the needs of our customers. I believe that every interaction with a customer is an opportunity to build trust and loyalty. By fostering a culture of empathy and responsiveness within our team, we not only resolve issues efficiently but also create positive experiences that resonate with our customers long after the interaction ends.Operational excellence is the cornerstone of our ability to deliver on our promises. Through rigorous analysis and continuous improvement, we streamline our processes to eliminate inefficiencies and enhance productivity. By leveraging technology and data-driven insights, we empower our team to make informed decisions and adapt quickly to changing circumstances. I recognize the importance of embracing innovation to stay ahead of the curve. Whether it\'s implementing new communication channels, adopting AI-driven solutions, or exploring novel approaches to problem-solving, I am committed to embracing change and driving innovation within our organization. Central to our success is the development and empowerment of our team members. By nurturing a culture of collaboration and continuous learning, we cultivate a high-performing team that is equipped to meet the challenges of today and seize the opportunities of tomorrow. In today\'s interconnected world, the importance of customer operations extends beyond traditional boundaries. I am passionate about forging strategic partnerships both internally and externally to drive holistic solutions that deliver value across the entire customer journey. By collaborating closely with other departments and stakeholders, we ensure alignment and coherence in our approach, ultimately enhancing the overall customer experience.As Head of Customer Operations, I am deeply committed to driving excellence in customer service while fostering a culture of innovation, collaboration, and continuous improvement. By putting the customer at the center of everything we do and empowering our team to excel, I am confident that we will continue to exceed expectations and drive sustainable growth for our organization.
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