Luke Sparks
Director of Business Services, Giss @Encore Capital Group
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WORK HISTORY
Director of Business Services, Giss @Encore Capital Group
SKILLS
ABOUT LUKE SPARKS
I am a Global IT Leader with 20+ years of experience delivering transformation, governance, and shared services across financial services, healthcare, transport, public sector, and FTSE-250 organisations. I have led portfolios of £7m–£15m+, driven enterprise-wide PMO maturity, and built global teams of up to 150 staff across 5 countries.My expertise lies in aligning IT with business strategy, strengthening governance and compliance, and delivering complex change programmes that create measurable business outcomes. I have presented roadmaps at Board level, secured £15m+ multi-year investments, and embedded frameworks that reduce risk while enabling growth.As a people-first leader, I focus on building engaged, high-performing teams that thrive across borders. I am passionate about boosting cultural alignment, mentoring future leaders, and ensuring that transformation is sustainable beyond immediate delivery.Core expertise: IT strategy & governance | Shared services | PMO & portfolio leadership | Risk & compliance (GRC)| Enterprise transformation | Digital & cloud adoption | Executive stakeholder engagement | Talent development.
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