Luke Sackandy

About Luke Sackandy

With over 15 years of customer-facing experience across retail, hospitality, and manufacturing industries, I bring a unique perspective in understanding the voice of the customer. My passion lies in building strong relationships - both internally with colleagues and externally with clients. I strive to provide value, deliver on commitments, and earn respect through tenacious problem-solving abilities. However, I also believe a bit of fun and positivity goes a long way in cultivating successful, sustainable partnerships.Key skills include- Increase customer satisfaction and retention by working with them to understand their needs and challenges and then work collaboratively to solve them- Working with our internal teams to share the customer point of view in order to execute on world-class service- Forging lasting partnerships by becoming a trusted advisor and advocateI\'m adept at viewing organizations through a customer-centric lens to identify areas of opportunity. I thrive on fostering communicative, collaborative environments focused on consistent quality and innovation.

Experience

1. Account Manager

   NPC, Inc.

   May 2013 — Present · Claysburg, PA, US

   In my current role, I collaborate with partners across print, mail, and distribution to architect end-to-end services tailored to each client\'s unique needs. With expertise spanning project scopes from small print runs to multimillion-piece mail campaigns, I provide consultative guidance to optimize complex workflows. My diverse industry experience includes- Education: Selling turnkey solutions for printing/distributing testing and course materials with stringent quality standards- Healthcare: Selling HIPAA-compliant processes to seamlessly handle printing and mailing of sensitive patient communications- Financial Services: Partnered with organizations in the financial industry to deliver reliable solutions that meet the needs of an industry where integrity and accountability are of the utmost importance- Technology: Integrate with high-volume, direct mail automation organizations for major software/hardware providers\' marketing campaignsAs the largest federal print/mail contractor, our organization has built its reputation on a program-based approach, robust capabilities, and relentless commitment to customer satisfaction. I leverage these resources to deliver creative solutions to our clients\' most complex operational challenges.My role centers around fostering longstanding partnerships, deeply understanding pain points, and crafting innovative ways to drive process improvements and cost savings. I thrive on the opportunity to solve our customers\' toughest problems through technical mastery and strategic vision.

Education

• Penn State University

  BS, Labor Studies and Employment Relations

  2004 — 2008

• Learning @ Morning Brew

  Business Analytics Accelerator

Skills

• Customer Service
• Training
• Temporary Placement
• Onboarding
• Marketing
• Human Resources
• Ice Hockey
• Hiring
• Management
• Team Building
• Leadership
• Networking
• Talent Acquisition
• Social Media
• Personnel Management
• Account Management
• Retail
• Team Leadership
• Coaching
• Employee Benefits
• Hris
• Employee Engagement
• Strategic Planning
• Employee Relations
• Talent Management
• Recruiting