Luke Nix
Service Desk Team Leader @OGE Energy Corp.
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WORK HISTORY
Service Desk Team Leader @OGE Energy Corp.
Oklahoma City, OK, US
As the Service Desk Team Leader at OG & E TDS since early 2020, I\'ve led the Service Desk team through challenging transitions, including the COVID-19 pandemic, M365 migration, and the shift from Remedy to ServiceNow. My role involves enhancing ServiceNow, improving incident management, and expanding into incident, request, and knowledge management. I collaborate with the ServiceNow Dev Team to enhance automation and integration with other TDS tools.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.)
ABOUT LUKE NIX
With over a decade of experience spanning ITSM Process Management, Helpdesk Management…
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