Luke Nix
Experienced IT Analyst and Strategist | Boosting Team Productivity and User Satisfaction
- Role
- Service Desk Team Leader at OGE Energy Corp.
- Location
- Newcastle, OK, US
- LinkedIn followers
- 500 followers
About Luke Nix
With over a decade of experience spanning ITSM Process Management, Helpdesk Management…
Experience
Service Desk Team Leader
Feb 2020 — Present · Oklahoma City, OK, US
As the Service Desk Team Leader at OG & E TDS since early 2020, I\'ve led the Service Desk team through challenging transitions, including the COVID-19 pandemic, M365 migration, and the shift from Remedy to ServiceNow. My role involves enhancing ServiceNow, improving incident management, and expanding into incident, request, and knowledge management. I collaborate with the ServiceNow Dev Team to enhance automation and integration with other TDS tools.
Education
University of Phoenix
Bachelor of Science (B.S.)
2008 — 2010
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