Luke Steiner

About Luke Steiner

I\'m a leader who produces strong business outcomes with experience in multiple industries and functions. Including e- Commerce, online/physical IT, IT architecture, retail, services, contact centers, and consumer packaged goods industries.Brings 22 years of expertise to drive company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Resourceful Program / Project Manager with 12 years of expertise in organizing business operations, financial oversight, resource management, SCRUM master and operations. I\'ve reported to C-Level, SVPs, VPs, and Directors. Along with being a Chief of Staff for various roles.As a people person for onshore / near-shore / offshore resources leads, influence executive/officer teams and stakeholders. Demonstrated talent for gaining alignment across organizations, identifying root causes of issues, streamlining processes, creating operational efficiencies, and building/executing change management plans.Strong understanding of the end-to-end customer experience and its relationship with technology. Completed countless programs and projects with cross-functional teams.Experienced in e-Commerce, integrating IT services, retail, operations, contact center, HR, finance, legal, and other functional areas. Talented professional, considered a knowledgeable leader, and a dedicated problem solver.

Experience

1. Chief Executive Officer

   Luke Steiner Consulting Llc

   Mar 2014 — Present · Ham Lake, MN, US

   Led a program for Best Buy as a Sr PM for building a new Enterprise IT architecture model* Provided program and project management services for Best Buy as a Sr PM software development consultant* Built 5 business cases, financial and operating models that align with Walmart\'s strategic initiatives and chose one to test with Walmart.com as a Retail Services Strategy Consultant* Advised small companies and possible startups to family and friends* Writing a book on Servant Leadership

Education

• Metro State University

  Bachelor of Science (BS), Business Administration and Management, General

  2007 — 2009

Skills

• Vendor Management
• Strategic Planning
• Team Building
• Recruiting
• P&L
• Project Management
• Cross-Functional Team Leadership
• Operations Management
• Inventory Management
• Process Improvement
• Loss Prevention
• Leadership
• Training
• Customer Satisfaction
• Profit
• P&L Management
• Strategy
• Hiring
• Business Process Improvement
• Customer Service
• Microsoft Office
• Performance Management
• Employee Training
• Merchandising
• Forecasting
• Income Statement
• Store Management
• Customer Experience
• Team Leadership
• Retail
• Change Management