Luke Guy
Customer Success Manager @Infotechnics Limited
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WORK HISTORY
Customer Success Manager @Infotechnics Limited
Aberdeen, GB
Lead the Customer Success function as the primary contact for 50 energy-sector clients (£1m ARR), managing relationships from onboarding to renewal. Drive product utilisation and value realisation, identify cross/upsell opportunities, and collaborate with product, support, and sales teams to align feedback and deliver business outcomes.• Built and led the customer success function as the company’s first dedicated CSM• Created new customer success processes, playbooks and key documentation• Identified upsell opportunities for key energy sector clients to use mobile app solution• Increased customer adoption via cross-sell of training & consulting courses
EDUCATION
Loughborough University
Bachelor of Science (BSc) Hons, Sport Management
SKILLS
ABOUT LUKE GUY
An ambitious and self-motivated professional with a proven track record of exceeding targets and building strong customer relationships across diverse commercial roles. As a Customer Success Manager, I bring a strategic, analytical approach to helping clients achieve their goals through trusted software solutions. Organised, detail-oriented, and collaborative, I’m passionate about driving value and long-term success for both customers and teams.
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