Luke Forster-Broten

About Luke Forster-Broten

Director of Product Management with extensive experience in health care IT, electronic prior authorization, and Agile software development.Specialties: Product Management, Agile, Kanban, Relationship Management, Troubleshooting and problem solving skills, Client Training, Client Process Improvement, Requirements analysis, Requirements documentation, Process flow analysis, Office Suite- Word, Excel, Access, Project, Adobe Photoshop, Camtasia, SmartDraw, GoToMeeting and WebEx, 4+ years experience with X12, EDIFACT, CMS 1500-05, UB-04 and HL7, 4+ years experience with LSS Data Systems/MEDITECH software, Salesforce Administrator training, XML, NCPDP Formulary and SCRIPT

Experience

1. Head of Customer Success

   Klyre Payments

   Nov 2023 — Present

   Serve as Head of Customer Success- Lead day-to-day with key clients- Participate in and lead efforts to best define and communicate Klyre products & value proposition to potential clients- Work to improve/refine customer support infrastructure- Manage RFP process

Education

• University of Northern Iowa

  Bachelor of Arts, English/Psychology

  2000 — 2003

• University of Minnesota

  Master of Arts, English

  2004 — 2006

Skills

• Customer Retention
• Customer Service
• Training
• Sharepoint
• Pragmatic Marketing Certification
• Ansi
• Project Management
• Hl7
• Agile Methodologies
• Data Analysis
• Product Launch
• Emr
• Meditech
• Prior Authorization
• Crm
• Product Management
• Microsoft Office
• Product Development
• Analysis
• Software Development Life Cycle (Sdlc)
• Software Documentation
• Business Process
• Edifact
• Formulary
• Technical Training
• Healthcare
• Business Analysis
• Process Improvement
• Healthcare Information Technology
• Kanban
• E-Prescribing
• Salesforce.com
• Ncpdp
• Ehr
• Technical Documentation
• Healthcare IT
• Xml
• Erx