Luke Jaffe

About Luke Jaffe

I am a passionate, dedicated and accomplished leader with expertise in project planning, implementation and management with 20 years of experience in operations, training and development, compliance and risk, credit analysis, underwriting, and sales in support of the financial, mortgage and banking industry. Adept at leveraging my broad knowledge base in process and procedures, quality manufacturing, compliance and risk, process design, mortgage sales, processing and underwriting, to develop successful process design, training and strategies in the banking industry, mortgage fulfillment, underwriting and sales space. Capacity for communication and collaboration, fostering relationships across internal business functions and with key external stakeholders to deliver on exceptional customer service and influence the client experience.

Experience

1. Cxc Manager Ii - Sales & Service

   First Tech Federal Credit Union

   Dec 2024 — Present · Hillsboro, OR, US

Education

• University of the Witwatersrand

  Bachelor of Arts - BA, Visual and Performing Arts

• University of the Witwatersrand

  Bachelor of Business Administration - BBA

• University of the Witwatersrand

  Master of Business Administration - MBA

Skills

• Analysis
• Leadership
• Mortgage Lending
• Customer Service
• Mortgage Banking
• Strategic Planning
• Financial Analysis
• Consumer Lending
• Relationship Management
• Customer Relationship Management (Crm)
• Portfolio Management
• Loan Origination
• Loans
• Strategy
• Change Management
• Financial Services
• Crm
• Management
• Team Building
• Business Analysis
• Project Management
• Microsoft Word
• Finance
• Credit Analysis
• Process Improvement
• Banking
• Risk Management
• Credit Risk
• Financial Risk
• Credit
• Business Process Improvement
• Program Management
• Microsoft Office
• Sales