Luke Dillie

About Luke Dillie

A performance driven sales, learning and development professional with a proven record of…

Experience

1. Director of Sales Operations

   Viaero Wireless

   Feb 2018 — Present

   Responsible for assisting support functions essential to the Sales Team\'s productivity. This includes planning, reporting, management of sales process design, sales training and sales program implementation. Create and maintain mutually beneficial relationships with internal departments and vendors to ensure the appropriate objectives and priorities are enabled within the sales organization. Provides coaching, incentives and evaluations in order to maximize subscriber growth while also focusing on retaining and presenting new products and services to existing customers. • Proactively monitors and strives to maintain a high level of quality, accuracy and process consistency in the planning efforts of the sales organization. Assist in coordinating planning activities with other departments. • Proactively identifies opportunities for sales process improvement. Works closely with sales management to review sales process quality and prioritize opportunities for improvement. • Assists Sales Management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. • Monitors the accuracy and distribution of sales reports and other data essential to the sales organization. Recommends revisions to exiting reports, or assists in the development of new reporting tools. • Implements enabling technologies, including CRM, to the Sales Team. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM Data. Works closely with Sales Management to optimize the effectiveness of Viaero’s technology investments. • Coordinate Training Delivery to Sales, Sales Management and Sales Support personnel. • Builds peer support and strong internal-company relationships with other key Management Personnel. • Examine training needs to develop new training programs, modify and improve existing programs based upon long term performance of all Sales Team Members.

Skills

• Retail
• Wireless
• Management
• Needs Analysis
• Customer Retention
• Wifi
• Coaching
• Business-to-Business (B2b)
• Curriculum Design
• Classroom Instruction
• Instructional Technology
• Instructional Design
• Adult Education
• Instructor-Led Training
• Wireless Solutions
• Handsets
• Word
• Sales
• Employee Training
• Powerpoint
• Leadership Development
• Mobile Devices
• Distance Learning
• Program Management
• Performance Consulting
• Sales Operations
• Microsoft Excel
• Excel
• Inventory Management
• Performance Management
• Customer Satisfaction
• Cellular Communications
• Mobile
• Cellular
• Marketing
• Direct Sales
• Technical Writing
• Microsoft Word
• Learning Management
• E-Learning