Luke Cutter
B.S. Computer Science & Innovation, Specialization in AI | Champlain College | Eagle Scout
- Role
- Supervisor, Technical Support Engineers at Novant Health
- Location
- Mount Pleasant, SC, US
- LinkedIn followers
- 500 followers
About Luke Cutter
I drive customer success through technical leadership and innovation. As Supervisor of…
Experience
Supervisor, Technical Support Engineers
Jul 2025 — Present
Lead a team of technical support professionals, achieving a 95%+ customer satisfaction rate while reducing issue resolution times by implementing streamlined workflows and proactive problem-solving protocols.Managed support for healthcare providers and payors in a high-volume Southeast market, ensuring client readiness for major solution deployments and collaborating with product experts to deliver seamless implementations.Mentored and upskilled team members through targeted training initiatives, boosting team capacity for complex technical issue resolution and enhancing post-sale client success.
Education
Wando High School
High School Diploma
2017 — 2021
Champlain College
Bachelors
2022 — 2025
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