Luke Charde
Humanizing Government Technology
- Role
- Director of Digital Experience at NYS Office of Information Technology Services
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Luke Charde
The technology that government puts into the world should be usable and intuitive. But, “simple” is hard sometimes - especially within the complexities of government. Fortunately there are many teams at the federal, state, and local level leading the way forward in public sector user experience. Let’s borrow, share, and innovate toward a more human-centric future (after all. it’s not about the technology).
Experience
Director of Digital Experience
NYS Office of Information Technology Services
Jan 2024 — Present
Serving a team of dedicated public servants who craft digital government experiences through human-centered design on websites, mobile apps, chatbots, and customer service platforms.
Education
Pensacola Christian College
M.S. Educational Administration
Bentley University
Graduate Certificate, User Experience Design
Empire State University
Computer Science
Texas Independent Baptist Seminary
Bachelor of Music, Music Education
Skills
- User Experience
- Content Strategy
- Enterprise Architecture
- Html5
- Customer Experience
- User Research
- Jquery
- Web Applications
- Mobile Web Design
- Design Thinking
- Mobile Applications
- Mobile Devices
- Experience Design
- Drupal
- User Interface Design
- Web Development
- Service Design
- Interaction Design
- Java
- Ruby
- Information Architecture
- Web Analytics
- Mobile Strategy
- Css
- Responsive Web Design
- Usability Testing
- Usability
- Javascript
- Html 5
- Agile Methodologies
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