Luke Butler
Customer Experience Manager @Barclays
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WORK HISTORY
Customer Experience Manager @Barclays
Pembrokeshire, GB
Part of the Customer Experience team, looking to effectively measure, track and improve the customer experience of our end-users and drive the creation and delivery of digital enhancements.This more senior role includes responsibility for the customer experience design within a variety of different areas, such as digital transformation, as well as engaging with client partners on co-brand products.
EDUCATION
Pembroke Comprehensive School
10 GCSE's (A-C), 1 AS Level, 1 A-Level
University of South Wales
Bachelor of Science (BSc)
ABOUT LUKE BUTLER
Driven advocate of Customer Experience (CX) and the importance of representing the voice of the customer through my time working within Net Promoter Score (NPS), complaints root cause analysis (RCA) and CX executive/management roles.Currently part of the Barclays Partner Finance ‘Customer, Client and Digital Experience’ team, tasked with understanding and measuring our existing user journeys and delivering improved digital services.
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