Luke Wright
Senior Director, Service Operations @Loopup
Cardiff, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Senior Director, Service Operations @Loopup
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I lead LoopUp’s 24/7/365 global support and voice engineering function, specializing in the deployment and support of complex voice solutions including Microsoft Teams, PSTN Gateways, SIP Trunking, and Contact Center platforms. I am also accountable for the operation and maintenance of a global enterprise-grade SBC environment, ensuring scalability and resilience to meet the needs of a rapidly growing customer base.
SKILLS
Call CentersBusiness DevelopmentService Desk ManagementBusiness Process Outsourcing (Bpo)Customer SatisfactionContact CentersHosted ServicesTeam ManagementManagementBpoWorkforce ManagementIncident ManagementTeam LeadershipIT Service ManagementClient RelationsTransition ManagementOutsourcingService DeliveryLeadershipUnified CommunicationsItil CertifiedService-Level Agreements (Sla)
ABOUT LUKE WRIGHT
Experienced IT leader with 10+ years in Cloud Communications, VoIP and M365, building…
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