Luke Wiltshire
Strategic Business & Operations Leader P&L Management | Continuous Improvement | Change Leadership
- Role
- Operations Leader - Pacific Northwest and Montana at Gateway Services Inc.
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Luke Wiltshire
Experienced General Manager with a strong focus on continuous improvement and customer…
Experience
Operations Leader - Pacific Northwest and Montana
Jan 2022 — Present
Collaborate with Regional Director and Managing Director to ensure continuous improvement of facility operations.• Coach managers and supervisors on best practices for customer service, de-escalation, and problem-solving.• Foster strong relationships with veterinary partners to ensure optimal service delivery.• Provide day-to-day oversight of facility operations, ensuring smooth and efficient functioning.• Manage local customer relations and address client concerns with confidence.• Partner with the sales team on clinic retention, adoption initiatives, and other clinic-facing sales activities.• Oversee procurement of materials, supplies, and equipment while maintaining optimal inventory levels.• Lead implementation of special projects, such as new products, services, or equipment.• Ensure on-time delivery of orders by managing the completion of orders from intake to delivery.• Optimize pick-up and delivery routing for improved efficiency.• Own P&L statements and conduct monthly cost reviews.
Education
University of San Francisco
Bachelors, Business Administration, focus in Business Law; Minor: Legal Studies
2007 — 2011
Skills
- Project Management
- Data Analysis
- Powerpoint
- Microsoft Excel
- Consulting
- Microsoft Office
- Research
- Gis
- Financial Forecasting
- Data Management
- Customer Service
- Microsoft Outlook
- Leadership
- Social Networking
- Microsoft Word
- Legal Research
- Quality Assurance
- Time Management
- Communication
- Sharepoint
- Training
- Financial Analysis
- Data Quality Assurance
- Strategy
- Quality Control
- Databases
- Social Media
- Data Entry
- Direct Sales
- Cloud Applications
- Cross-Functional Team Leadership
- Forecasting
- Microsoft Power Point
- Budgeting
- Business Process Improvement
- Adobe Acrobat Pro
- Finance
- Business Planning
- Project Planning
- Records Management
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