Luke Tracey
Technical Support Specialist @DP World
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WORK HISTORY
Technical Support Specialist @DP World
Coventry, GB
Provided first and second level end user support for all end device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners.• Offered diagnostic support for System and Network Engineering Teams and the Service Desk, covering Desktops, WAN, LAN, and Servers.• Created and updated work instructions for new and existing tasks, ensuring proper documentation format and storage.
EDUCATION
UCE
National Diploma
Global Knowledge London
ITIL Foundation Certificate in IT Service Management
Quanta Training
COMPTIA A+ course
Google Apps Certified Administrator
Henley College
GNVQ
QA London
CompTIA Network+ Support Skills (2015 Objectives)
Henley College
GNVQ
Hereward College
City and Guilds
UCE
BA (HONS)
SKILLS
ABOUT LUKE TRACEY
At Funko, my primary focus has been on maximizing service desk efficiency and nurturing a positive IT service culture. The role capitalized on my expertise in technical troubleshooting and process improvement, ensuring quick resolution of IT incidents and fostering a collaborative environment for my team. My tenure as an IT Support Officer at the University of Warwick honed my technical problem-solving skills, equipping me to address a diverse range of IT challenges. With a commitment to service excellence and a passion for team development, I aim to drive continuous improvement in IT operations.
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