Luke Smith
Employment Operations Manager @Peninsula Canada
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WORK HISTORY
Employment Operations Manager @Peninsula Canada
Toronto, ON, CA
Lead and develop managers across different departments and two sites (Toronto & Vancouver) Implement detailed reporting to monitor and achieve KPIs Implement strategies to improve customer satisfaction and growth - report to globalleadership on client impact Developed capacity plans and interval reports to optimise 24/7 staffing Align business strategies across Advice Line, Consultancy, and Digital teams withmeasurable success metrics Partner with sales to streamline client onboarding and integrate feedback Conducted deep-dive analysis of client feedback to enhance service strategies -reduced client complaints by 72% Collaborate with marketing to develop client-focused promotional materials
SKILLS
ABOUT LUKE SMITH
Dedicated and results-oriented leader with a robust background in management, boasting…
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