Luke Servettaz
Suppier Relationship Lead @SunLife UK
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WORK HISTORY
Suppier Relationship Lead @SunLife UK
Bristol, GB
Accountabilities- Manage strategic third-party relationships, acting as the key liaison for SunLife products and processes with external partners- Oversee multi-million-pound distribution agreements, ensuring adherence to service levels, governance frameworks, and contractual obligations- Lead contract negotiations and drafting, securing favorable terms while aligning with both business and customer objectives- Direct commercial growth initiatives, identifying new opportunities to enhance profitability and customer outcomes- Collaborate with compliance and quality assurance teams to meet regulatory standards, delivering key projects such as Consumer Duty and Prod4 within timelines- Analyze customer trends and operational feedback to implement process improvements, driving enhanced partner performance and satisfaction- Manage seamless transitions for business changes, including partner exits, mitigating risks and safeguarding customer interests.Key Achievements- Transform partner sales strategies, driving significant growth and increasing overall business impact- Enhance operational efficiency by automating critical processes, streamlining workflows, and improving customer engagement- Deliver innovative solutions to improve lead prioritization, ensuring better outcomes for customers and partners alike- Strengthen governance frameworks by introducing a comprehensive risk management system, empowering leadership with actionable insights- Champion initiatives that improve customer satisfaction and quality assurance, contributing to a stronger brand reputation.
EDUCATION
Downend school
A Levels, Psychology, History, Drama
University of the West of England
Bachelor's degree, History
ABOUT LUKE SERVETTAZ
Strategic and results-driven professional with extensive experience in supplier relationship management, contract negotiation, and operational excellence in the financial services and insurance sectors. Skilled at managing multi-million-pound partnerships, driving process improvements, and aligning commercial strategies with customer-centric outcomes. Proven track record of delivering measurable business value, including doubling annual sales volumes, achieving significant cost savings, and enhancing customer satisfaction metrics. Known for analytical rigor, collaborative leadership, and a commitment to innovation that fosters long-term success.
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