Luke Ptak
Sr Customer Service Analyst @Connection
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WORK HISTORY
Sr Customer Service Analyst @Connection
US
SKILLS
ABOUT LUKE PTAK
I specialize in managing and improving the \"Stock\" product returns process for Connection Enterprise Solutions, ensuring every return is handled efficiently, accurately and with the customer\'s experience in Mind.With a strong eye for detail and a commitment to process improvement, I work to identify root causes and collaborate cross-functionally to reduce repeat issues. I take pride in staying calm under pressure (Which causes my team to know me as a Fire Fighter) by communicating clearly and solving problems quickly - even when the situation is complex. My strengths include: Streamlining Inventory workflows Identifying trends and process gaps Delivering fast, empathetic customer & sales support Coordinating between departments (TiDC, Shipping & Inventory Returns) to find solutions that stickI\'m always looking for ways to improve my skills, contribute to team success, and learn from others. Whether it\'s adopting a new system like E1, Pega or 4DX, improving documentation, or mentoring teammates. I believe growth comes from staying curious and working collaboratively.
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