Luke Patrick Cox

WORK HISTORY

EDUCATION

ABOUT LUKE PATRICK COX

I have built a career focused on organizational excellence and performance development in both the United Kingdom and Canada. I hold a Bachelor of Science (Hon.) in Architectural Technology and after graduating became a consultant and project manager with RECOUP, the UK’s leading recycling consultancy, specializing in plastics recycling and infrastructure. I worked with clients like Coca-Cola, Nestlé, Tesco, and various local UK authorities. My projects involved consumer engagement, infrastructure development, site inspections, efficiency audits, and data collection and analytics.In 2014, I brought my expertise to Canada, where I took on roles including Director of Culture and Operations at SureCall Contact Centre, and Performance Development Manager for Marriott Hotels, the world’s leading travel company. Over the years, I have gained extensive experience in large-scale hotel operations across multiple departments, including Events and Banquets, Training and Development, Food and Beverage, and Corporate Event Services.Currently, as Training Manager for the Calgary market, I oversee the training and performance development of over 1,500 associates across 8 hotels and 6 Marriott International brands. In this role, I leverage my years of experience working with global leaders to provide essential training and support for associates at all levels—from front-line staff to senior leaders. I focus on brand standards, service excellence, health and safety, sustainability, and core values. My goal is to ensure that our team delivers exceptional, award-winning service to our guests, while fostering individual growth and success for each associate.In addition to my full-time role with Marriott International, I volunteer as the Sustainability and Social Impact Chair for Marriott’s NEXTGen Business Council of Alberta. I also serve as the Secretary and Director of Events and Engagement for Alberta’s 2SLGBTQI+ Chamber of Commerce. These roles allow me to pursue my passion for making a positive impact in the community I live in, supporting minority groups, and addressing inequality. I partner with local organizations that focus on providing better welfare and initiatives that directly support communities in need.Professional Experience:HR Activities, Training and Development, Project and Event Management, Procedural Optimization, Problem Solving, Motivation and Engagement, PR activities, Marketing and Communication, Client Liaison, Corporate Social Responsibility Duties, Volunteer Work, Conflict Resolution, Recruitment, Strategic Operational Delivery