Luke Marks
Field Line Manager @Johnson Controls Europe
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WORK HISTORY
Field Line Manager @Johnson Controls Europe
GB
Leading a team of 19 engineers across the North East region who are maintaining and installing residential security and fire systems. Providing support both onsite and remotely to the field team, whilst identifying and improving team performance.
EDUCATION
Harrogate High
High School, Business Administration and Management, General
ABOUT LUKE MARKS
An experienced professional with over 13 years of experience in both dealership and independent aftersales departments within the motor trade, with a further amount of experience in remote team management within the Fire & Security industry.I have an in depth knowledge of customer care, complaint handling and resolution, successful sales techniques and also team management of both small, intimate teams on site and larger remote teams across a large geographical region.With a proven track record of improving departmental performance of profit & loss and also overall performance, I have successfully lead multiple teams to provide the highest level of customer service whilst also achieving key KPIs.
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