Luke Lombardo

WORK HISTORY

EDUCATION

SKILLS

ABOUT LUKE LOMBARDO

Problem-solving expert with more than 20 years of experience working with teams to provide exceptional service to internal and external clients. With my background managing sales teams, I understand the importance of building long-term, mutually beneficial relationships. I work to build those relationships by helping clients in the employee benefits industry achieve their strategic and financial goals. My focus is to understand the specific needs of each consultant and broker and determine how we can improve their business while taking care of the self-insured employers and members they support.I worked in the Yellow Pages Industry for 26 years. I began my career as an Outside Sales Representative. I was promoted to Premise Sales Trainer. I trained every Outside Sales Representative hired in Alabama, Mississippi, Louisiana, Tennessee and Kentucky. I was promoted to Sales Manager where I managed both Outside and Inside Sales Representatives. I moved to Customer Service where I managed the Claims department, Major Billing department and Query department where I functioned as the liaison between Sales and Publishing. I managed a first level manager and 18 Query Clerks while in the Query Department. My last position was in Sales Operations as Sales Manager Support. I performed a variety of functions. I investigated specific account issues, supplied requested reports to Sales Management, recruited/interviewed/hired sales representatives, was the Alabama Call Center contact for HR issues, wrote the majority of the discipline letters, trained Managers and Sales Representatives on policies/procedures/systems as needed, was the SME for Salesforce.com, occasionally talked to customers with concerns about their advertising, worked with managers in other sales channels to ensure accounts were handled properly and managed the Sales Support Clerks.